Terms of Service

1. Introduction

Welcome to LANDEN Aquarium (“LANDEN”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website located at landenaqua.com (the “Site”) and any purchases, services, or content provided through the Site (collectively, the “Services”).

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Site.

2. About Us

LANDEN is a professional aquascaping and aquarium brand providing aquariums, stands, filtration systems, substrates, hardscape materials, and related accessories for hobbyists and professionals.

If you have any questions about these Terms, you can contact us at:

Email: support@landenaqua.com
Website: landenaqua.com/contact-us

3. Eligibility

By using this Site, you represent that:

  1. You are at least the age of majority in your jurisdiction, or

  2. You are using the Site under the supervision and with the consent of a parent or legal guardian.

You may not use our Site for any illegal or unauthorized purpose.

4. Account and Information Accuracy

Some features of the Site may require you to create an account or provide personal information.

You agree to:

  • Provide current, complete, and accurate information for all purchases and account registration.

  • Update your information promptly, including email address, billing address, and shipping address, so that we can complete your transactions and contact you as needed.

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

5. Products and Services

We specialize in aquarium tanks, stands, filtration systems, CO₂ systems, lighting, substrates, hardscape materials, and aquascaping accessories.

We try to display product colors, dimensions, and specifications as accurately as possible. However, we do not guarantee that your monitor’s display will be accurate, and minor variations in color, finish, or texture may occur.

Certain products, such as aquarium tanks and glass accessories, are fragile:

  • Please inspect your order upon delivery and follow our Return Policy for reporting shipping damage.

  • The safe setup and use of the aquarium system, including proper stand support, level surface, and compatibility of equipment, are the responsibility of the customer.

We reserve the right, but are not obligated, to limit sales of our products to any person, geographic region, or jurisdiction, and to discontinue any product at any time.

6. Orders, Pricing, and Payment

All prices on the Site are shown in U.S. Dollars (USD), unless otherwise indicated. Prices are subject to change without notice.

By placing an order, you agree that:

  • You are authorized to use the payment method provided.

  • Your order is an offer to purchase the product(s) listed in your cart.

  • We may accept or decline your order at our sole discretion (for example, due to stock availability, suspected fraud, or pricing errors).

If we change or cancel an order, we may attempt to notify you via the email or phone number provided at checkout.

Taxes and shipping charges will be added where applicable and displayed during checkout.

7. Shipping, Delivery, and Risk of Loss

We ship orders to the destinations listed at checkout. Estimated delivery times are provided for convenience only and are not guaranteed.

  • Risk of loss and title for products pass to you upon delivery to the shipping carrier, except where local law requires otherwise.

  • You are responsible for providing an accurate, complete shipping address. We are not responsible for lost or undeliverable shipments resulting from incorrect address information.

For international shipments:

  • You are responsible for any customs duties, taxes, or import fees imposed by your local authority.

Please refer to our Return Policy page for more details on shipping damage, returns, and exchanges.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return Policy, which is incorporated into these Terms by reference.

You can review our Return Policy at:
landenaqua.com/pages/return-policy (or the current URL shown in the footer of our Site).

By placing an order, you acknowledge that you have read and agree to our Return Policy.

9. User Content and Reviews

You may be able to submit reviews, photos, comments, or other content (“User Content”) through the Site or our social media channels.

By submitting User Content, you grant LANDEN a worldwide, royalty-free, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, publish, translate, distribute, display, and otherwise exploit such content in any media, for marketing, promotional, or internal purposes.

You agree that your User Content will not:

  • Contain false, misleading, or defamatory information.

  • Infringe any third-party intellectual property or privacy rights.

  • Contain spam, malware, or harmful content.

We may remove or edit User Content at our sole discretion.

10. Prohibited Uses

You agree not to use the Site:

  1. For any unlawful purpose.

  2. To solicit others to perform or participate in unlawful acts.

  3. To violate any international, federal, provincial, state, or local regulations, rules, laws, or ordinances.

  4. To infringe upon or violate our intellectual property rights or the rights of others.

  5. To upload or transmit viruses or any other malicious code that will or may be used in any way that could affect the functionality, security, or operation of the Site or any related website.

  6. To collect or track personal information of others without consent.

  7. To interfere with or circumvent the security features of the Site or any related website.

We reserve the right to terminate your use of the Site for violating any of the prohibited uses.

11. Third-Party Services and Links

Our Site may include links to third-party websites or services (for example, payment processors such as Shopify Payments, PayPal, Alipay, or social media platforms).

These third-party services are not controlled by us, and we are not responsible for their content, policies, or practices. You are encouraged to review the terms and privacy policies of any third-party services you use.

12. Intellectual Property

All content on the Site—including text, graphics, logos, product images, icons, and layout—is the property of LANDEN or its content providers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written consent.

You are granted a limited, non-exclusive, non-transferable license to access and use the Site solely for personal, non-commercial purposes and for purchasing our products.

13. Disclaimer of Warranties

To the maximum extent permitted by law, the Site and all products and services delivered to you through the Site are provided “as is” and “as available”, without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.

In particular:

  • We do not warrant that the Site will be uninterrupted, timely, secure, or error-free.

  • We do not guarantee any specific outcome or result in your aquarium or aquascaping setup (for example, plant growth, water clarity, algae control, or livestock health), as these depend on many factors outside our control.

Some jurisdictions do not allow limitations on implied warranties, so the above limitations may not apply to you in full.

14. Limitation of Liability

To the fullest extent permitted by law, in no event shall LANDEN, its affiliates, directors, employees, agents, or suppliers be liable for any:

  • Indirect, incidental, special, consequential, or punitive damages, or

  • Loss of profits, revenue, data, or use,

arising out of or related to your use of the Site, any products purchased, or these Terms, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or relating to the Site or products shall not exceed the total amount paid by you for the specific order giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

15. Indemnification

You agree to indemnify, defend, and hold harmless LANDEN and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your:

  • Breach of these Terms,

  • Violation of any law or the rights of a third party, or

  • Misuse of the Site or our products.

16. Governing Law

These Terms and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of law rules.

Any disputes arising out of or relating to these Terms or your use of the Site shall be brought exclusively in the state or federal courts located in California, USA, and you consent to the jurisdiction of such courts.

17. Changes to These Terms

We may update or modify these Terms from time to time. When we do, we will update the “Last updated” date at the bottom of this page.

Your continued use of the Site after any changes are posted constitutes your acceptance of the revised Terms. If you do not agree with the changes, you should stop using the Site.

18. Contact Information

Questions about the Terms of Service should be sent to us at:
support@landenaqua.com

Last updated:20251120