Return Policy
Returns & Refunds
Changed your mind? No hard feelings.
We want every LANDEN setup to be the right one. If yours isn't, you have 30 days to send it back — and a real person at the other end to make it easy. Reach out anytime, about anything.
Arrived damaged or defective? That's not a return — we'll just make it right.
Shipping damage and quality issues are handled under our Warranty & Support — no return shipping, no fees, we cover everything. Email support@landenaqua.com as soon as possible — ideally within 48 hours of delivery — with a few photos of the damage and the packaging.
The basics
Return window
From the day your order arrives, for unused items sealed in original packaging.
If it's on us
Defective or wrong item? We cover all return shipping — you pay nothing.
Opened & used items
Still returnable — a restocking fee applies (10% for accessories). Talk to us first.
How returns work
Email us
Send your order number and the reason to support@landenaqua.com. A real person replies within 24–48 hours.
Get your label
Once approved, we'll send you a prepaid return shipping label.
Pack it with care
Use the original packaging — especially for rimless tanks, so the glass travels safely.
Refund on arrival
We inspect the return and issue your repair, replacement, or refund.
Fees & shipping costs, in plain words
Not sure which applies to you?
Just tell us what happened — we'll point you the right way. No question is too small.
Email SupportRefunds are issued to the original payment method after inspection. LANDEN reserves the right to offer the solution best suited to each case (repair, replacement, or refund). Returns apply to purchases made on landenaqua.com; items bought elsewhere follow the seller's return policy. Product quality issues within the coverage period are handled under our Warranty — see coverage terms there, including the 36-month warranty on rimless tanks.